The Pets Luxury website, operated by Pets Luxury, is committed to protecting the personal information of its users. As such, they have implemented a comprehensive Privacy Policy that outlines the ways in which they collect and use data from their customers.

This includes the reasons for collecting certain personal information and the measures taken to ensure its confidentiality and safety. It is essential for users to read and understand this policy before using the Pet Luxury website to ensure their personal information is handled appropriately. This demonstrates Pets Luxury’s dedication to safeguarding their users’ data and maintaining their trust.

By providing transparency about their data collection and usage practices, Pet Luxury strives to create a safe and secure environment for their customers. They take responsibility for managing personal information seriously and are committed to upholding the highest standards of privacy protection.

Personal information we collect:

When you patronize Pets Luxury, we gather certain details about your device such as your web browser, IP address, time zone, and installed cookies. This information is known as “Device Information” and is used to improve your overall experience on our petsluxury.co.za website.

By obtaining this data, we can evaluate the performance of our website and make necessary modifications to enhance user-friendliness and efficacy. Additionally, we also collect information on the specific pages or products you view on our site, as well as the external websites or search terms that led you to our site and your interactions with it. Please reach out to us if you encounter any difficulties or have suggestions for improving our website’s functionality.

This helps us understand what products or services our customers are most interested in and allows us to tailor our offerings to better meet their needs. In addition to Device Information, we may also collect personal information that you provide to us during registration, such as your name, surname, address, and payment information.

This information is necessary for us to fulfill our agreement with you and provide you with the products or services that you have requested. Rest assured that all personal information collected is kept confidential and used solely for the purpose of improving your experience with Pet Luxury.

Why do we process your data?

At Pet Luxury, our top priority is ensuring the security of our customers’ data. For this reason, we only process minimal user data that is necessary to maintain the functioning of our website. Any information collected automatically is solely used for identifying potential cases of abuse and gathering statistical information on website usage. This data is not aggregated in a manner that would allow for the identification of individual users. We also value our customers’ privacy and understand that they may not want to share personal information.


As such, users can visit our website without revealing any personally identifiable information. However, if they wish to use certain features or receive our newsletter, they may choose to provide us with their email, name, city, organization, and telephone number.

We respect our users’ choices and understand that not providing personal data may limit access to some features. Our team at Pet Luxury always welcomes any questions or concerns about what information is mandatory and can be contacted directly through our website.


Your rights & Privacy Policy:
For your security, we don’t take any credit card numbers over the phone or by email. If you pay via credit card, our secure site will take you to our 3rd party payment page for you to enter your card details after selecting the “Place Order” button. 3D secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.

3D Secure? What’s That?
The authentication process provides an additional level of security to prevent fraudulent activity. Most financial institutions utilize 3D Secure codes to safeguard their customers, which is beneficial for us but poses a challenge for credit card scammers.

To enable Secure Internet Shopping, please reach out to your Bank and activate your Credit Card with the designated 3D Secure Code. This can typically be done through your online banking platform. Keep your cellphone nearby as your Bank will send you a Secure Code via SMS.

Proof Of Payment
If you are paying by credit card, there is no need to send us proof of payment – it happens automatically. If you are paying by EFT or direct deposit, please email your proof of payment to us.

If we do not receive your POP, we will wait until your payment is reflected on our bank statement. (This may take up to 3 days, depending on your bank.) If payment is made in a Foreign currency, we will need it to clear in our account before we can process your goodies!

Can I Pay COD?
We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible.

Fraud & Security Checks

At Pet Luxury, we prioritize preventing fraud within our company. We have strict protocols in place to thoroughly investigate any suspicious activity and prevent criminal behavior. We also use advanced 3D Secure technology to further minimize the risk of fraud. If any fraudulent behavior is detected, we promptly report it to the appropriate authorities. As a customer, you have the right to reach out to us if you suspect that your information has been mishandled and we will take necessary steps. Please note that if you reside in South Africa, we may process your information for contract fulfillment or legitimate business purposes. However, your data may also be transferred outside of South Africa with strict security measures in place for its protection. Your trust and satisfaction are our top priorities and we are committed to doing everything possible to prevent fraud and safeguard your personal information.

Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. And always secure your devices. Especially phones and laptops.

Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to us.